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Meet the Totally Spain Team

TIME : 2016/2/25 10:32:50

Ken Baldwin – Founder & Managing Director

Ken, who was born in Lagos Nigeria and raised in Ireland, has worked in the travel industry for more than 20 years – a career that has allowed him to learn extensively about this industry and to travel far and wide.

During this time he has been employed in senior management positions at established and respected tour companies including Insight International Tours in Sydney Australia, TNT Vacations in Boston, Massachusetts and for the Abbey Travel Group both in Britain and in the United States.

Passionate about travel and tourism, Ken has travelled all over Spain many times and happily moved there in 1998 to establish Totally Spain. A Spanish speaker, Ken set up Totally Spain in Vitoria, the capital of the Basque Country and spent over 5 years living there. In 2004 Totally Spain opened offices in Castillo near Santander on the beautiful Cantabrian coast where Ken has now made his home. Ken is the proud father of two lovely twin girls whom he adores and who occupy most of his free time when he is not working or travelling.

Belen Encinas – Director

Belen, a mother of two, was born in the Basque Country and has travelled extensively throughout Europe, the United States and parts of Asia.

A graduate of Deusto University Bilbao where she earned a Masters Degree in Psycology, she spent more than 7 years working overseas in Britain and in the United States a time that also allowed her to perfect her knowledge of the English language.

Belen is especially proud of her past work as assistant to the CEO of Accion International the world’s leading micro-lending organisation that fights poverty in Latin America, the Caribbean and Africa through micro-finance.

Belen, from an early age, travelled the length and breadth of Spain on many occasions. Coming from a large family who are spread throughout the country, it´s easy to understand why. Belen loves her native Spain and likes nothing better than to introduce others to its many hidden charms which she is quick to emphasize go way, way beyond sun, sea and sand.

Olaia Elorriaga

Olaia comes from Basauri in the Basque Country and completed her studies in tourism in Cantabria where she now happily resides. A big fan of the great outdoors, she seizes every opportunity she can to enjoy nature and practice her favourite sports which run the gamut. Olaia is one of our senior reservations agents. She speaks Spanish, Basque and English. She has travelled extensively in Spain and has a talent for preparing imaginative itineraries and for securing good value for all her clients.

Olaia´s favourite city in Spain is Barcelona ( she can´t get enough of the great shopping there ) although when it comes to her favourite gastronomy nothing beats the cuisine in northern Spain.

Ana Duran

Ana, who comes from the beautiful Cantabrian capital Santander, joined Totally Spain in 2006 after completing her studies in tourism. In addition to her native tongue she also speaks English and French.

Ana has spent time working overseas in Northern Ireland and also as a certified tour guide in the magnificent Cabarceno National Park, one of the most important wildlife parks in Spain.

Ana is one of our specialist reservations agents and while she has travelled widely throughout Spain, for her there is no place compares to her home province of Cantabria.

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